Frequently Asked Questions (F.A.Q.)

General Questions

What is Geco.one?

Launched in August 2020, Geco.one is a Bitcoin-based margin trading platform that offers access to the top Cryptocurrency pairs. You can create a limitless number of trading accounts from one Geco.one main account.

Which Markets are available?

Trade most popular cryptocurrencies. You can find a detailed list of all available instruments and trading pairs here.

How to start trading?

To start trading, first, you need to fund your account. There are two ways to fund your account:
● Direct Bitcoin (BTC) deposits from your personal BTC wallet to your Geco.one Bitcoin (BTC) wallet secured by BitGo
● Alternatively, you can deposit funds (BTC) through a 3rd party service - 'CEX.io,' which allows you to purchase BTC using a credit or debit card (KYC verification required*).

How much money can I make?

There are no limits when it comes to earnings. Your profits will depend on your trading decisions and the success of your trading strategies.

Can you trade for me?

Not at the moment. However, we are currently developing our PAMM system, a social trading technology. This feature will allow you to add funds to other successful traders' accounts, in return for an automatic share of their profits, without having to trade in the market yourself personally.  Check out our PAMM page to find out more.

What are the trading fees?

You can incur two different types of fees when trading - The Trade Fee and Overnight Financing. You can find detailed information regarding fees here.
You will incur a Trade Fee any time a position is opened or closed:

  • 0.04% for Cryptocurrencies

Overnight Financing is the same for all instruments and is charged at a rate of 0.01% at 0:00 UTC if the position is carried into a new trading day.

Where do you get your cryptocurrency prices (quotations) from?

We are a BTC trading platform with synthetic instruments, and we receive quotes from multiple independent liquidity providers, giving you the best available prices at all times. Pricing for Cryptocurrencies provided on Geco.one will vary following the prices across the exchanges from which liquidity is provided.

Are apps currently available for iOS, Android, PC?

Applications for mobile devices are currently not available. There is no need for PC users to download an application as all the trading is web browser-based, with an unlimited number of screens permitted for the best trading experience.

Do you have an affiliate program?

Yes, Geco.one’s Affiliate Program offers you lifetime commission payouts and allows you to build a repeatable business with no initial investments through a one-level referral system. Find out more here.

Can I earn without investing?

Besides investing and trading, you can also make money through our Affiliate Program. The program will allow you to receive payouts of 20% of all trading fees paid by your referrals.
For active marketers, we offer bespoke commission percentage conditions.
To discuss your options, contact us via email: support@geco.one

Can I create a DEMO account?

While there are no DEMO accounts at Geco.one at the moment, you can set up a REAL trading account with a minimum deposit of 0.001 BTC to try the platform out. Thanks to x100 leverage, you will be able to trade with up to 0.1 BTC worth of any assets you choose. 

Is API connection available?

Not at the moment.

Can I use third-party charting tools like TradingView?

Yes, TradingView is an integral part of the Geco.one trading platform so you can start trading using charting tools you already know.

Is there a minimum or maximum amount allowable per trade?

The minimum single trade is 1000USD equivalent in Bitcoin. All you need is 10USD equivalent in Bitcoin, thanks to the automatic x100 leverage provided for everyone to open such a position. There is no maximum investment level so that you can trade on any instrument with any amount you choose.

How quickly are the positions opened/closed?

Thanks to our unique Instant order execution system, every transaction is opened and closed in a matter of milliseconds, so you don't have to wait for the market to fulfill your order and execute the strategy you planned.

Does Geco.one ask for any documentation before I can begin trading?

No. Your privacy is very important to us, so we do not require our traders to undergo KYC in order to use the platform. However, KYC would be required if you opted to top up your Bitcoin wallet on Geco.one using the widget supplied by our partner CEX.io.  Find out more by logging in to your account and exploring the CEX.io widget available inside your dashboard.

How to make a deposit?

Go to your account's DASHBOARD page and copy your Geco.one BTC wallet address. You can then paste this address into the destination field of the wallet or website from which you are sending your Bitcoin. Alternatively, in your DASHBOARD, you will also find a 3rd party deposit widget from 'CEX.io.' CEX.io allows you to buy BTC with a credit or debit card connected to your Geco.one Bitcoin wallet.

Check out our Deposit tutorial here.

Can I use any other currencies on my account?

Unfortunately, it’s not possible, as we are a Bitcoin (BTC) based trading platform and all transactions & synthetic instruments rely on Bitcoin (BTC).

Can I deposit via a credit/debit card?

For your convenience, we have partnered with CEX.io, so that you can buy Bitcoin (BTC) using your credit/debit card and have it transferred to your Geco.one wallet instantly. Direct deposits from your bank account to Geco.one are not available.

Can I deposit in another way, for example, PayPal, Perfect Money, or Web Money?

This type of payment is unavailable.

How long does a deposit take to arrive in my Geco.one account?

All deposits are made on the Bitcoin (BTC) blockchain and require three block confirmations, usually taking around 20 minutes depending on how congested the Bitcoin network is at the time of your transaction.  Check blockchain mempool count here.

What is the minimum BTC amount I can deposit to my Geco.One account?

The minimum deposit is 0.001 BTC. Geco.one's automatic 100x leverage means you will be able to use 0.001 BTC to trade with a total position value of up to 0.1 BTC worth of assets.

My deposit has been 'Completed,' but I don't see the funds in my TRADING account.

To begin trading, you need to move funds from your main wallet to your trading account by clicking the 'Add Funds' button on the DASHBOARD page.

What are the minimum and maximum amounts I can withdraw?

There is no maximum or minimum withdrawal amount.

What is the withdrawal fee?

A fee of 0.1% + 0.0005 BTC (Bitcoin Network Fee) is charged for every withdrawal.

Are there any limits on withdrawals?

No, there are no withdrawal limits.

How can I add my withdrawal address?

You can whitelist a withdrawal address on the DASHBOARD page of your account. Simply enter the desired withdrawal address, enter the amount of withdrawal, and hit the withdraw button.

How fast will my withdrawal be processed?

All withdrawal requests are processed automatically. The speed of your withdrawal depends solely on the Bitcoin blockchain network. Check the current Bitcoin mempool here.

Can I withdraw funds to my bank account?

No, this is not possible. We are a BTC-based platform, and all deposits & withdrawals are made exclusively in BTC.

Security

Why it is essential to secure access to your email?

Your privacy is our priority while trading with Geco.one. That's why we don't require our clients to undergo a KYC verification process, exposing personal information. Therefore, your email is your primary form of ID.
Remember that losing access to your email may result in you being unable to access your Geco.one account. We strongly recommend enabling 2FA additional security on your email account.

How can I secure my Geco.one account?

We recommend using your email with a unique password combination that you are not using for other services. Moreso, we highly recommend enabling 2FA (2-factor authentication). You can enable these features from the dashboard on your account.

Can I change the email address associated with my account?

The Password Recovery feature found on the Geco.one login page will allow you to reset your account password.

What do I do if I lose or reset my 2FA device/phone?

When you enable 2FA on your account, you will receive a backup code - remember to store it safely. You can use this code to restore 2FA time codes for your account.

Is it possible to access a detailed report of all trading activity on my account?

Yes. You can view this in your dashboard in the notifications section.

What happens if I forget my password?

The Password Recovery feature found on the Geco.one login page will allow you to reset your account password.

Trading

What order types are available?

Geco.one provides five types of orders - Quick Transaction, Market, Limit, Stop & OCO.

What are Long and Short positions on Geco.one?

You can hold either Long or Short positions on Geco.one.

Short-selling is selling when you think the price is high with the idea to re-buy lower. This strategy capitalizes on anticipated market decline.

Long-selling is buying at a price you believe to be low, with the intention of re-selling high. This strategy capitalizes on the anticipated market rise.

What is leverage on Geco.one?

Leverage reflects the amount of your personal funds required to open and maintain a position compared to that position's size. For example, 100x leverage means that, if you use $1,000 of your funds, you will be able to trade with a position size of up to $100,000. Likewise, a position of $100 would require only $1 of your funds.

Check out the leverage tutorial here.

Can I adjust my leverage?

The highest possible leverage is provided automatically when you open a position, and you control it by choosing your position size. For example, let's say you have 0.1 BTC as equity in your trading account, and you wish to trade BTC/USD. You can open a maximum position of 10 BTC. It will result in maximum margin utilization at 100x leverage, and 0% of Available Margin will remain. 


However, you don't have to open such a large position. Opening a 0.5 BTC position, on the other hand, would only use 5x leverage against your equity of 0.1BTC - leaving you with plenty of available margin.  This would also lower the risk of your position being liquidated should the market move against you.


Position size is, therefore, the key to managing your risk, and you are in full control of it.

Please note that we do not recommend utilizing 100% of your Available Margin as this creates a significant risk of liquidation with even the smallest price move against you.

Check out the leverage tutorial here.

What is the Geco.one price spread?

The Bid-Ask spread - also known as Price Spread, is the difference between the Bid and the Ask price of any given asset. When you are buying an asset, you will get the Ask price; you will get the Bid price when selling. The Ask price is usually a little higher than the Bid price, and the difference between these two amounts is known as "the Spread". Chart candles on Geco.one show the Bid price of the asset in question.

What is meant by slippage?

When a market order is placed, slippage is the difference between the expected price and the actual price the order was executed at. Slippage most commonly occurs when markets experience high volatility or when liquidity in order books is too thin to execute trades at the trigger price (Bid/Ask), thus creating a gap in the requested and executed price.

How long is it possible to keep a position open for on Geco.one?

Your positions can remain open indefinitely, as long as your available margin does not drop to 0%. Please note, however, that an overnight financing fee is charged at 00:00 UTC if a position carries into a new trading day.

Why was my order rejected?

There are many reasons orders can be rejected. The most common reasons are not having enough Available Margin in your account and/or markets for the selected instrument being closed. The Geco.one 'Messages' widget contains all system messages with a detailed explanation of why an order was rejected.

Can I use Stop Loss/Take Profit?

Of course! You are able to add Stop Loss and Take Profit protective orders to any Limit, Market, or Stop order as well as Quick Transaction & OCO. We've made a handy video on placing Stop Loss and Take Profit orders for you to check out here. 

Why was my Stop Loss/Stop Buy order executed even though the chart suggests the trigger price was not met?

Geco.one charts reflect top-of-the-book BID quotes received from our liquidity providers (not FILL prices). Therefore, please keep in mind that Stop Loss/Stop Buy orders are triggered when top-of-the-book ASK quotes reach the price specified in your Stop Loss/Stop Buy order. ASK quotes are higher than BID (See 'What is the Geco.one Price Spread?). Top-of-the-book ASK quotes are indicated in green on the price range field of the chart. In this case, if your SL/Stop Buy order was executed, this means that the ASK price of the asset did indeed reach the price specified in your order.

Why was my Take Profit/Limit Buy order NOT executed even though the chart's price dropped and reached it?

As above, however, in this case, if your TP/Limit buy order was NOT executed, this would mean that the ASK price of the asset did NOT reach the price specified in your order.

Why did my Stop Loss order get filled at a different price to my order?

Stop Loss protection orders are delayed orders executed when the ASK/BID price of an asset reaches your Stop Loss order trigger price. Stop Loss orders are executed as Market orders once the trigger price is met. It is filled, taking into account the spread for your chosen order size.​

What is liquidation?

Liquidation means that your currently open positions will be closed at the market price if margin requirements are not maintained. Liquidation may occur if the Available Margin reaches 0%, as your account's Available Margin would not be able to cover any continuing losses.

How can I increase my Available Margin?

You can increase your Available Margin any time by closing open positions or transferring additional funds into your trading account.

Does Geco.one use Cross-margin or Isolated margin?

At Geco.one we employ a Cross-margin system. We feel this offers our traders more flexibility and gives them the ability to adapt quickly to market moves.

Does Unrealized P/L include fees incurred for a trade?

No, Unrealized P/L does not include any fees incurred from trades.

What are the fees?

Trade Fees are as follows:
0.04% for Cryptocurrencies


Overnight Financing is the cost of borrowing Geco.one assets for leveraged trades and is charged at 00:00 UTC for any position extended into the next Trading day. Any position closed before 00:00 UTC will not be charged overnight financing.


We do not charge Overnight Financing on weekends for closed markets. However, a triple financing rate is due on Thursday at 00:00 UTC.


You can find detailed information regarding Fees and Overnight Financing rates for all available instruments on the Fees and Conditions page.

What is a Trading day?

A Trading day is a 24-hour period that begins at 00:00 UTC and ends at 23:59:59 UTC. The use of a trading day allows us to determine when a DAY order should be cancelled (if it is not filled) and when Overnight Financing should be charged.

General Questions

Security

Trading

Risk Warning: Your capital is at risk. Leveraged products may not be suitable for everyone. Please consider our Risk Disclosure

RISK WARNING
INVESTING IS RISKY, DO SO AT YOUR OWN RISK, AND WE ADVISE PEOPLE NEVER TO INVEST MORE MONEY THAN THEY CAN AFFORD TO LOSE. BEFORE TRADING WITH MARGIN YOU SHOULD CAREFULLY CONSIDER THE TERMS AND CONDITIONS OF THIS WEBSITE, TO THE EXTENT NECESSARY, CONSULT AN APPROPRIATE LAWYER, ACCOUNTANT, OR TAX PROFESSIONAL. IF ANY OF THE FOLLOWING TERMS ARE UNACCEPTABLE TO YOU, YOU SHOULD NOT USE THE WEBSITE. TO THE EXTENT PERMITTED BY LAW, YOU AGREE NOT TO HOLD ANY OF THE COMPANY, AND IT'S RESPECTIVE PAST, PRESENT AND FUTURE EMPLOYEES, OFFICERS, DIRECTORS, CONTRACTORS, CONSULTANTS, EQUITY HOLDERS, SUPPLIERS, VENDORS, SERVICE PROVIDERS, PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, AGENTS, REPRESENTATIVES, PREDECESSORS, SUCCESSORS AND ASSIGNS LIABLE FOR ANY LOSSES OR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM, OR IN ANY WAY CONNECTED, TO THE BITCOIN TRADING WITH MARGIN, INCLUDING LOSSES ASSOCIATED WITH THE BITCOIN TRADING WITH MARGIN.

PLEASE NOTE THAT COMPANY IS IN THE PROCESS OF UNDERTAKING A LEGAL AND REGULATORY ANALYSIS OF BITCOIN TRADING WITH MARGIN. FOLLOWING THE CONCLUSION OF THIS ANALYSIS, COMPANY MAY DECIDE TO AMEND THE INTENDED FUNCTIONALITY TO ENSURE COMPLIANCE WITH ANY LEGAL OR REGULATORY REQUIREMENTS TO WHICH COMPANY IS SUBJECT. WE SHALL PUBLISH A NOTICE ON OUR WEBSITE OF ANY CHANGES THAT WE DECIDE TO MAKE MODIFICATIONS TO THE FUNCTIONALITY, AND IT IS YOUR RESPONSIBILITY TO REGULARLY CHECK OUR WEBSITE FOR ANY SUCH NOTICES. ON THE CONCLUSION OF THIS ANALYSIS, WE WILL DECIDE WHETHER OR NOT TO CHANGE THE FUNCTIONALITY OF THE WEB-SITE.PLEASE NOTE THAT COMPANY IS IN THE PROCESS OF UNDERTAKING A LEGAL AND REGULATORY ANALYSIS OF BITCOIN TRADING WITH MARGIN. FOLLOWING THE CONCLUSION OF THIS ANALYSIS, COMPANY MAY DECIDE TO AMEND THE INTENDED FUNCTIONALITY TO ENSURE COMPLIANCE WITH ANY LEGAL OR REGULATORY REQUIREMENTS TO WHICH COMPANY IS SUBJECT. WE SHALL PUBLISH A NOTICE ON OUR WEBSITE OF ANY CHANGES THAT WE DECIDE TO MAKE MODIFICATIONS TO THE FUNCTIONALITY, AND IT IS YOUR RESPONSIBILITY TO REGULARLY CHECK OUR WEBSITE FOR ANY SUCH NOTICES. ON THE CONCLUSION OF THIS ANALYSIS, WE WILL DECIDE WHETHER OR NOT TO CHANGE THE FUNCTIONALITY OF THE WEB-SITE.