General Questions

BONUSES & PROMOTIONS

Security

Trading

Staking

GEC token

Questions

Frequently Asked Questions (F.A.Q.)

General Questions

What is Geco.one?

Launched in August 2020, Geco.one is a Crypto Margin Exchange that offers access to the top Cryptocurrency pairs. You can create a limitless number of trading accounts from one Geco.one main account.

Which Markets are available?

Trade most popular cryptocurrency/USD pairs. You can find a detailed list of all available instruments and trading pairs here.

How to start trading?

To start trading, first, you need to fund your account. There are two ways to fund your account:

  • You can directly send BTC, ETH, XRP, USDT, USDC and GEC from your personal wallet to your Geco.one wallet secured by BitGo.
  • Alternatively, you can deposit funds (BTC) through a 3rd party service available in the dashboard - Coinify, which allows you to purchase BTC, ETH, USDC, USDT and sell BTC using a credit or debit card (KYC verification required*).
How much money can I make?

There are no limits when it comes to earnings. Your profits will depend on your trading decisions and the success of your trading strategies.

What are the trading fees?

You can incur two different types of fees when trading - The Trade Fee and Overnight Financing. You can find detailed information regarding fees here.

You will incur a Trade Fee any time a position is opened or closed:

  • 0.03% fee
  • 0.024% for all crypto/USD discounted by a monthly Elite Membership purchased only with a native token - Gecoin (GEC)

SWAP is the same for all instruments and is charged at a rate of 0.01% every 8h.

Where do you get your cryptocurrency prices (quotations) from?

We are a Crypto trading platform with synthetic instruments, and we receive quotes from multiple independent liquidity providers, giving you the best available prices at all times. Pricing for Cryptocurrencies provided on Geco.one may vary following the prices across the exchanges from which liquidity is provided. 

Are apps currently available for iOS, Android, PC?

You can use our App's Mobile or Desktop version via a web browser. Dedicated apps for Android and iOS will be made available for download soon.

Do you have an affiliate program?

Yes, Geco.one’s Affiliate Program offers you lifetime commission payouts and allows you to build a repeatable business with no initial investments through a one-level referral system. Find out more here.

Can I earn without investing?

Besides investing and trading, you can also make money through our Affiliate Program. The program will allow you to receive payouts of 20% of all trading fees paid by your referrals.
For active marketers, we offer bespoke commission percentage conditions.
To discuss your options, contact us via email: support@geco.one

Can I create a DEMO account?

Although there are currently no DEMO accounts at Geco.one, you can open a REAL trading account with a minimum deposit of 0.001 BTC to try out the platform. With a leverage of 1:100, you'll be able to trade any asset with a value of 1 USD or more. If you want to check how the platform looks before opening the account, click here

Is API connection available?

Not at the moment.

Can I use third-party charting tools like TradingView?

Yes, TradingView is an integral part of the Geco.one trading platform so you can start trading using charting tools you already know.

Is there a minimum or maximum amount allowable per trade?

The minimum single trade is 100 USD equivalent in BTC, ETH, XRP, USDC, USDT & GEC. Thanks to the 1:100 leverage, all you need is 1 USD equivalent in one of those cryptocurrencies. The maximum position size is 100,000,000 USD.

How quickly are the positions opened/closed?

Thanks to our unique Instant order execution system, every transaction is opened and closed in a matter of milliseconds, so you don't have to wait for the market to fulfill your order and execute the strategy you planned.

How to make a deposit?

Go to your account's DASHBOARD page and copy one of the crypto wallet addresses visible after pressing the button Receive (BTC, ETH, XRP, USDT, USDC, GEC). You can then paste this address into the destination field of the wallet or website from which you are sending your Crypto. Alternatively, in your DASHBOARD, you will also find a Buy/Sell Crypto blue button in the menu or a Buy button next to every cryptocurrency in wallets. There, you will see a popup of the Coinify window, allowing you to buy BTC and other cryptocurrencies with a credit or debit card connected to your Geco.one wallet.

Can I use any other currencies on my account?

Yes,  deposits are available in Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Tether (USDT), USD Coin (USDC) and Gecoin (GEC)

Can I deposit via a credit/debit card?

For your convenience, we have partnered with Coinify so that you can buy Bitcoin (BTC), Ethereum (ETH), Tether (USDT) and USD Coin (USDC) using your credit/debit card and have it transferred to your Geco.one wallet instantly. Direct deposits from your bank account to Geco.one are not available.

See detailed step-by-step instructions in a PDF format:

  1. Bank Buy - Existing Customer
  2. Bank Buy - New Customer
  3. Card Buy - Existing Customer
  4. Card Buy - New Customer
  5. Sell Flow - Existing Customer
  6. Sell Flow - New Customer
Can I deposit in another way, for example, PayPal, Perfect Money, or Web Money?

This type of payment is unavailable.

How long does a deposit take to arrive in my Geco.one account?

All deposits are made in the blockchain appropriate for the chosen cryptocurrency. Usually, the transaction time takes up to 20 minutes. It all depends on how many transactions in a given block are made at the time of your deposit.

What is the minimum BTC amount I can deposit to my Geco.One account?

The minimum deposit is 0.001 BTC. Geco.one's 1:100 automatic leverage means you will be able to use 0.001 BTC to trade with a total position value of up to 0.1 BTC of asset value. Deposits are also available in BTC, ETH, XRP, USDT, USDC & GEC.

My deposit has been 'Completed,' but I don't see the funds in my TRADING account.

To begin trading, you need to move funds from your main wallet to your trading account by clicking the 'Add Funds' button on the DASHBOARD page.

What are the minimum and maximum amounts I can withdraw?

There is no maximum or minimum withdrawal amount.

What is the withdrawal fee?

A fee of 0.1% + 0.0005 BTC (Bitcoin Network Fee) is charged for every withdrawal.

A fee of 0.01 ETH for withdrawals of ETH, USDT, USDC and GEC (Ethereum network).

You will find all other fees here.

Are there any limits on withdrawals?

No, there are no withdrawal limits.

How can I add my withdrawal address?

You can whitelist a withdrawal address on the DASHBOARD page of your account. Simply enter the desired withdrawal address, enter the amount of withdrawal, and hit the withdraw button.

How fast will my withdrawal be processed?

All withdrawal requests are processed automatically. The speed of your withdrawal depends solely on the Bitcoin blockchain network. Check the current Bitcoin mempool here.

Can I withdraw funds to my bank account?

No, this is not possible. We are a BTC-based platform, and all deposits & withdrawals are made exclusively in BTC, ETH, GEC & USDT.

Bonuses & Promotions

Can I withdraw the 1000 GEC bonus I received as part of the "start account" promotion?

Terms and conditions for the withdrawal of GEC tokens under the "start account" promotion:

  • The 1000 GEC token received as part of the promotion will not qualify for withdrawal.
  • Withdrawals are subject to profits exceeding 1000 GEC achieved from trading until September 30, 2023.
  • From October 1, 2023, the accounts will remain active; however, the GEC token will not be withdrawable.
  • The promotion is valid until July 10, 2023. During this time, every new account registered with our partner's referral link will receive a BONUS of 1000 GEC.
  • The 1000 GEC is exclusive to one customer only, and we reserve the right to block the account and cancel the withdrawal if our employees detect an attempt of fraud through the registration of multiple accounts by the same user.
20% Bonus on New BTC Deposit starting from 14.07.23 till 31.12.23

Terms & Conditions

The Bonus can be obtained by any customer who deposits funds into their Geco.one account using Bitcoin (BTC). The maximum amount of the Bonus is $4000 in Bitcoin (BTC) per user. To qualify for the bonus, the minimum deposit amount is $250 in BTC, and the maximum amount is $20000 in BTC. If the deposit exceeds $20000 in Bitcoin, the Bonus will still be capped at $4000 in BTC. The deposit can be divided into a maximum of 5 payments during the promotional period. The Bonus is not available for immediate withdrawal. The withdrawal of the Bonus is possible upon meeting the following conditions:

  1. To qualify for the withdrawal of the Bonus, trading activity on the platform must reach a total value of “X” multiplied by 3000, where ”X” represents the value of the added Bonus. For example, if your bonus is 4000$, you need to multiply it by 3000, which gives you a requirement to open a total of 12 000 000 $ trading positions 
  2. The trading activity must be completed by 31 December 2023. The customer can withdraw their funds along with any profits at any time. Withdrawal restrictions apply solely to the received Bonus. The company reserves the right to end the promotion early if 1 million $ in Bitcoin (BTC) has been awarded. The company reserves the right to revoke the Bonus if it is discovered that the customer is using multiple accounts. Receiving the Bonus for a subsequent deposit that has been previously withdrawn from the Geco.one platform is not permitted. The promotion is valid until 31 October 2023.
Terms and conditions of the $100 in GEC bonus for trading
  • Every new customer is eligible for a BONUS
  • The 2200 GEC token received under the promotion is not eligible for withdrawal any winnings are also not eligible for withdrawal. You can use these funds for practice only
  • 2200 GEC is for one customer only and we reserve the right to block the account and cancel the BONUS if our staff detects an attempt at fraud by registering multiple accounts by the same user
  • By 'new customer' we mean a new registration with full contact information
  • The duration of the BONUS is unlimited, the company reserves the right to terminate the BONUS at any time

Regulations for New Members of the CC Club

1. Introduction

These regulations define the rules for using free GEC tokens granted to new members of the CC Club on the Geco.one platform.

2. Granting of Funds

  • Every new member of the CC Club who opens an account on the Geco.one platform will receive 4500 free GEC tokens.
  • The GEC tokens are granted one-time and are intended to enable users to test the platform's features.

3. Nature of the Funds

  • The received GEC tokens are for demonstration purposes only, similar to a DEMO account in other financial systems.
  • The funds are not subject to withdrawal, transfer, or exchange for other cryptocurrencies.

4. Use of the Platform

  • GEC tokens can only be used for demonstration purposes on the Geco.one platform.
  • Users can test various platform features, including trading, investments, and other available tools.
  • Users are required to adhere to the rules and regulations of the Geco.one platform while using the granted tokens.

5. Responsibility

  • The Geco.one platform is not responsible for decisions made by users based on the results obtained using GEC tokens.
  • Users are aware that the results achieved while using demonstration tokens may differ from the results achieved using real funds.

6. Final Provisions

  • 1These regulations may be updated by the administration of the CC Club and the Geco.one platform.
  • Any changes to the regulations will be communicated to users in advance.

Thank you for joining the CC Club, and we wish you fruitful testing on the Geco.one platform!

Security

How can I secure my Geco.one account?

We recommend using your email with a unique password combination that you are not using for other services. Moreso, we highly recommend enabling 2FA (2-factor authentication). You can enable these features from the dashboard on your account.

Can I change the email address associated with my account?

The Password Recovery feature found on the Geco.one login page will allow you to reset your account password.

What do I do if I lose or reset my 2FA device/phone?

When you enable 2FA on your account, you will receive a backup code - remember to store it safely. You can use this code to restore 2FA time codes for your account.

Is it possible to access a detailed report of all trading activity on my account?

Yes. You can view this in your dashboard in the notifications section.

What happens if I forget my password?

The Password Recovery feature found on the Geco.one login page will allow you to reset your account password.

Trading

What order types are available?

Geco.one provides five types of orders - Quick Transaction, Market, Limit, Stop & OCO.

What are Long and Short positions on Geco.one?

You can hold either Long or Short positions on Geco.one.

Short-selling is selling when you think the price is high with the idea to re-buy lower. This strategy capitalizes on anticipated market decline.

Long-selling is buying at a price you believe to be low, with the intention of re-selling high. This strategy capitalizes on the anticipated market rise.

What is leverage on Geco.one?

Leverage reflects the amount of your personal funds required to open and maintain a position compared to that position's size. For example, 1:100 leverage means that if you use $1,000 of your funds, you will be able to trade with a position size of up to $100,000. Likewise, a position of $100 would require only $1 of your funds.

Check out the leverage tutorial here.

Can I adjust my leverage?

The highest possible leverage is provided automatically when you open a position, and you control it by choosing your position size. For example, let's say you have 0.1 BTC as equity in your trading account, and you wish to trade BTC/USD. You can open a maximum position of 10 BTC. It will result in maximum margin utilization at 100x leverage, and 0% of Available Margin will remain. 

However, you don't have to open such a large position. Opening a 0.5 BTC position, on the other hand, would only use 5x leverage against your equity of 0.1BTC - leaving you with plenty of available margin.  This would also lower the risk of your position being liquidated should the market move against you.

Position size is, therefore, the key to managing your risk, and you are in full control of it.

Please note that we do not recommend utilizing 100% of your Available Margin as this creates a significant risk of liquidation with even the smallest price move against you.

Check out the leverage tutorial here.

What is the Geco.one price SPREAD?

The Bid-Ask SPREAD - also known as Price SPREAD, is the difference between the Bid and the Ask price of any given asset. When you are buying an asset, you will get the Ask price; you will get the Bid price when selling. The Ask price is usually a little higher than the Bid price, and the difference between these two amounts is known as "the SPREAD". Chart candles on Geco.one show the Bid price of the asset in question.

What is meant by slippage?

When a market order is placed, slippage is the difference between the expected price and the actual price the order was executed at. Slippage most commonly occurs when markets experience high volatility or when liquidity in order books is too thin to execute trades at the trigger price (Bid/Ask), thus creating a gap in the requested and executed price.

How long is it possible to keep a position open for on Geco.one?

Your positions can remain open indefinitely, as long as your available margin does not drop to 0%. Please note, however, that a SWAP fee of 0.01% is charged every 8h.

Why was my order rejected?

There are many reasons orders can be rejected. The most common reasons are not having enough Available Margin in your account and/or markets for the selected instrument being closed. The Geco.one 'Messages' widget contains all system messages with a detailed explanation of why an order was rejected.

Can I use Stop Loss/Take Profit?

Of course! You are able to add Stop Loss and Take Profit protective orders to any Limit, Market, or Stop order as well as Quick Transaction & OCO. We've made a handy video on placing Stop Loss and Take Profit orders for you to check out here. 

Why was my Stop Loss/Stop Buy order executed even though the chart suggests the trigger price was not met?

Geco.one charts reflect top-of-the-book BID quotes received from our liquidity providers (not FILL prices). Therefore, please keep in mind that Stop Loss/Stop Buy orders are triggered when top-of-the-book ASK quotes reach the price specified in your Stop Loss/Stop Buy order. ASK quotes are higher than BID (See 'What is the Geco.one Price Spread?). Top-of-the-book ASK quotes are indicated in green on the price range field of the chart. In this case, if your SL/Stop Buy order was executed, this means that the ASK price of the asset did indeed reach the price specified in your order.

Why was my Take Profit/Limit Buy order NOT executed even though the chart's price dropped and reached it?

As above, however, in this case, if your TP/Limit buy order was NOT executed, this would mean that the ASK price of the asset did NOT reach the price specified in your order.

Why did my Stop Loss order get filled at a different price to my order?

Stop Loss protection orders are delayed orders executed when the ASK/BID price of an asset reaches your Stop Loss order trigger price. Stop Loss orders are executed as Market orders once the trigger price is met. It is filled, taking into account the SPREAD for your chosen order size.​

What is liquidation?

Liquidation means that your currently open positions will be closed at the market price if margin requirements are not maintained. First, you receive Magin Call when your margin reaches 25%. Suppose you don't secure your position by adding funds. In that case, liquidation will occur if the Available Margin reaches 10%, as your account's Available Margin will not be able to cover any continuing losses.

How can I increase my Available Margin?

You can increase your Available Margin any time by closing open positions or transferring additional funds into your trading account.

Does Geco.one use Cross-margin or Isolated margin?

At Geco.one we employ a Cross-margin system. We feel this offers our traders more flexibility and gives them the ability to adapt quickly to market moves.

Does Unrealized P/L include fees incurred for a trade?

No, Unrealized P/L does not include any fees incurred from trades.

What are the fees?

Trade Fees are as follows:

  • 0.03% for all crypto/USD
  • 0.024% for all crypto/USD discounted by a Elite Membership purchased only with a native token - Gecoin (GEC)

SWAP is the same for all instruments and is charged at a rate of 0.01% every 8h.

You can find detailed information regarding Fees and Overnight Financing rates for all available instruments on the Fees and Conditions page.

What is a Trading day?

A Trading day is a 24-hour period that begins at 00:00 UTC and ends at 23:59:59 UTC. The use of a trading day allows us to determine when a DAY order should be cancelled (if it is not filled) and when Overnight Financing should be charged.

Understanding Buy and Sell Prices and SPREAD on our Trading Platform

The SELL price is the price on the chart, which is the market price of the asset that is visible on the chart. On the other hand, the BUY price is the market price increased by the SPREAD, which for the BTC/USD pair is 65 Pts. This means that the BUY price is slightly higher than the actual market value, and this difference is the SPREAD.

When opening a BUY position, you need to take into account the value of the SPREAD, which should be added to the chart price to obtain the actual purchase price. However, when closing an open BUY position, the closing price is equal to the market value.

In the case of opening a SELL position, the price is equal to the market value without an additional cost of the SPREAD. However, when closing an open SELL position, the SPREAD is added to the price.

Staking

What is Staking?

Staking is a new product line by Geco.one, which allows you to earn high returns for HODLing your crypto.

What do I need to subscribe to Staking?

You need to have purchased access to Elite Membership and have available balance of BTC, ETH, GEC or USDT in your Geco.one wallet. Click here to deposit cryptocurrency.

What happens to my tokens when I subscribe to Staking?

When you subscribe, the operation will deduct the subscription amount from the available balance in your wallet.

Which cryptocurrencies are supported by Geco.one Staking?

BTC, ETH, GEC & USDT

What happens after a Staking period?

At the moment of completion, the system will transfer the redemption amount to the available balance in your wallet. It happens automatically at the end of the Staking period.

How is the indicative APR* calculated?

The APR is an indicative number calculated by taking the difference between your redemption amount and Staking amount and annualised by using the time difference between the maturity date and the start date. You can use four different plans currently available:

  • 30 days - BTC, ETH, GEC & USDT - 0.5% APR*
  • 90 days - BTC, ETH, GEC & USDT - 1.8% APR*
  • 180 days - BTC, ETH, GEC & USDT - 3.8% APR*
  • 360 days - BTC, ETH, GEC & USDT - 8% APR*
Can I lose my investment in the Staking plan?

No, Staking product is backed by Geco.one.

Does Staking contribute to my margin balance?

No. The total subscription amount is deducted from your available balance in your wallet. It means you will have less margin available for trading. Please take care in managing your risk accordingly.

GEC token

What is Gecoin (GEC)?

GEC is a utility token for the Geco.one cryptocurrency derivatives exchange.

Launched in August 2020, Geco.one is a cryptocurrency derivatives exchange registered in Estonia. Geco One OÜ is certified as a Founding Member of the Polish-Estonian Chamber of Commerce. The exchange offers access to the top cryptocurrency pairs. You can trade the most popular Crypto/USD pairs using BTC, ETH, GEC & USDT as collateral with all the professional tools you need for the best trading experience. 

Gecoin is built on the Ethereum network - the most popular ERC-20 standard in the cryptocurrency world.

The coin has a limited supply of 173 105 106 GEC, and it has deflationary tokenomics. The burning events will occur every 3 months until the total supply is reduced to 80mln GEC (less than 50% of total initial supply).

What does deflationary tokenomics mean?

GEC token has deflationary tokenomics (token economy) designed to stimulate the growth of the GEC token’s value over time. 

All the GEC tokens, once used, are transferred to the one wallet address and then sent to a unique wallet without the key so nobody cannot retrieve tokens in any way - that’s called a “burning” procedure. 

The total amount of tokens created is 173 105 106 GEC. The first burning took place on December 28, 2021. Every quarter the number of GEC tokens used on the platform over three months is burned permanently. For GEC, the goal of coin-burning events is to gradually reduce its total supply until it’s under 80 million GEC (just below 50% of the total initial supply of 173105106 GEC).

Where can I access burning data?

Each burn event is publicly accessible and you can see them here:

You can also view a Smart Contract here.

What can I gain using the GEC token?

The first and primary use of the GEC token is, of course, active trading, just like with any other available cryptocurrency on our platform. Through active participation, you can increase the value of your wallet.

The second option for using GEC is to obtain an elite membership. This gives you access to staking BTC, ETH, GEC, and USDT. By acting passively, you can earn up to 8% over a 360-day period. The second added value is a 20% reduction in transaction fees. You can find here more information regarding staking and elite membership.

How can I access staking and discounts?

To access a 20% discount on trading fees and gain access to staking, you need to purchase the Elite Membership (cost 50 GEC/month). You can enable/disable the subscription at any time without additional costs.

How can I buy gec?

Buy or Sell

Currently, you can trade GEC tokens on the cryptocurrency exchange - Latoken

https://latoken.com/exchange/GEC_USDT

Where can I hold gec?

You can store your GEC safely on Geco.one exchange’s wallet, cryptocurrency wallets like MetaMask.io or cold wallets like Ledger Nano or Trezor.

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